If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll also need the receipt or proof of purchase. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Please note that returns will need to be sent to the following address: 5 Brightgate Way, Trafford Park, Manchester, M32 0TB To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you have any specific delivery requirements, please get in touch with us, and we will do our best to accommodate your needs. Please note: All deliveries will be booked before dispatch.
This will incur costs of £75 payable by the customer. If a failed delivery occurs, the courier company will have to re-warehouse and re-deliver the bed at a later convenient date. Most deliveries are done by a specialist two-person team that will take them to the room of your choice.Īll deliveries are self-assembly unless assembly has been arranged. You will be contacted before delivery so someone can be available to check and accept your item.
Orders must be completed in full, including mobile phone number, before we can dispatch any item orders cannot be processed without all information required.Īll items are sent via dedicated courier, which is always a signature-required service. UK mainland delivery within 15 working days from payment confirmation. You are also welcome to collect from our showroom in person (Please contact before to arrange) Deliveries tailored to customer requirements.
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